Speech Enabled Applications
 

Automatic Speech Recognition (ASR) is rapidly overtaking DTMF (Touchtone(TM)) technology as the preferred solution for automated customer support. There are several reasons for this transition.

  • Speech recognition enables customer to access information quickly. Confusion caused by Touchtone(TM) menus can be reduced or eliminated.
  • Customer support quality is consistent.
  • Hold times and call charges decrease.
  • Agent costs can be reduced, yet spikes in call volume can be handled easily.
  • Speech recognition and text-to-speech (TTS) products are more powerful and affordable than ever before.

We can speech-enable your current customer self-support systems, with a typical investment payback period of 6-12 months.


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